Miles Coffee Terms of Use
These Terms of Use apply when you use the Miles Coffee iOS app, as a guest or with an account. They explain your account, event reservations, the member QR code, Miles points, the Milesport passport, and the rules for use. Read them together with our Privacy Policy and our KVKK information notice.
About these terms
These Terms of Use ("Terms") are an agreement between you and UCB GIDA İMALATI İTHALAT İHRACAT TURİZM SANAYİ VE TİCARET ANONİM ŞİRKETİ. This company operates the Miles Coffee brand. In these Terms, "Miles Coffee", "we", "us", and "our" mean this company.
- MERSIS number: 0883103620600001
- Tax office: Alemdar. Tax number: 8831036206
- Registered address: İstasyon Mah. Çilem Sk. Kartepe Sanayi Sitesi K Blok No:1 K/147 Kartepe/Kocaeli, Türkiye
- E-mail: [email protected]
These Terms apply to the Miles Coffee iOS app (bundle ID co.milescoffee.app), its application programming interface (API) at https://api.miles.coffee, and the public pages at https://miles.coffee. Together, we call these the "Service". "You" means a person who uses the Service, as a guest or with a Miles Coffee account.
When you create an account, you confirm that you read and accept these Terms. When you use the app as a guest, these Terms apply to that use. If you do not accept these Terms, do not use the Service.
Other documents that apply
Our Privacy Policy and our KVKK information notice explain how we process your personal data. They are at https://miles.coffee/legal/privacy and https://miles.coffee/legal/kvkk. These Terms do not change them.
The app links to the Miles Coffee shop at milescoffee.co. The sales terms of that website apply to purchases on it. The app has no in-app purchases and does not take payments.
The terms of the Apple App Store also apply when you download and use the app. Apple is not a party to these Terms and has no responsibility for the Service.
Who can use the Service
You can browse coffees, store information, and public events as a guest, without an account.
- You must be at least 13 years old to create an account.
- If you are under 18, use the Service only with the permission of a parent or guardian.
- Give true and current information, and keep it up to date in Account > Profile.
- One person can have one account. Your account is personal. You cannot sell it or transfer it to another person.
Your account and its security
You are responsible for the activity in your account. Keep your password secret. Do not share your account, your password, or your member QR code with another person.
If you think that another person has access to your account, contact us immediately at [email protected].
You can sign out at any time. You can delete your account at any time in Account > Delete account. Our Privacy Policy explains what happens to your data after deletion.
Member QR code
The member QR code identifies your account at a Miles Coffee store. Only you may use your code. Each code is valid for 90 seconds. A screenshot of a code works as your code until the code expires. Thus, do not share screenshots of your code.
In-store scanning of the code is not active yet. When we start it, a scan identifies you to Miles staff. A scan alone does not create an order, a payment, or a reward. Any earning or spending of Miles points follows the rules that we publish in the app at that time.
Miles points, tiers, achievements, and stamps
The app shows your membership progress as Miles points and a membership tier. It also shows achievements, coffee identity badges, and Milesport passport stamps. These rules apply to all of them:
- Miles points have no cash value. You cannot exchange them for money, sell them, transfer them, or pass them to another person.
- Earning Miles points from purchases is not active yet. Before we start earning, redemption, or tier benefits, we publish their rules in the app.
- Achievements, badges, and stamps are records of your activity. They have no cash value.
- We can correct a balance, a tier, a stamp, or an achievement if a technical error, a refund, a cancellation, or a breach of these Terms caused it.
- If you delete your account, your Miles points, tier, achievements, and stamps are deleted. We cannot restore them.
We can change, suspend, or end the membership program, its tiers, or its benefits. We announce a material change in the app before it takes effect. A change does not remove a benefit that you already received.
Events and reservations
- You need an account to reserve an event place or to join a waiting list. A reservation needs your phone number, so that Miles staff can contact you about the event.
- Each event has a limited capacity. We give places in the order of requests. When a place becomes free, it goes to the next member on the waiting list.
- You can cancel your reservation in the app before Miles staff check you in. After the check-in, you cannot cancel it.
- Miles staff record your attendance at the event. An attendance record adds an event stamp to your Milesport passport and can complete an achievement.
- We can change the date, the place, the program, or the capacity of an event, or cancel it. We tell members who have a reservation through the inbox in the app.
- The app does not take payments for events. If an event has a fee, the event page tells you how to pay it outside the app.
- At the event, follow the instructions of Miles staff and the rules of the venue.
Acceptable use
When you use the Service, you must not:
- Create an account with false information, or for another person without their permission
- Use more than one account, or create accounts to get more benefits
- Copy, sell, or share member QR codes, or try to forge or reuse a code
- Reserve event places that you do not intend to use, or block places for other members
- Use bots, scripts, or other automated tools to access the Service
- Try to get access to accounts, data, or systems that you have no right to access
- Interfere with the Service, overload it, or go around its security measures or request limits
- Decompile or reverse engineer the app, except where the law permits it
- Use the Service for an unlawful purpose or in a way that harms Miles Coffee, its staff, or other members
Suspension and closure of accounts
You can stop using the Service and delete your account at any time.
We can suspend or close your account if you breach these Terms, if the law requires it, or if it is necessary to protect other members, Miles staff, or the Service. When the law permits it and it is safe, we tell you the reason and give you an opportunity to reply.
When an account closes, our Privacy Policy explains what happens to the personal data in it.
Intellectual property
The Miles Coffee name and logo, the artwork, the photos, the product descriptions, the app, and its design belong to Miles Coffee or to its licensors. Trademark and copyright laws protect them.
We give you a personal, limited, non-exclusive, non-transferable, and revocable license to use the app on Apple devices that you own or control. You can use it only for personal and non-commercial purposes. These Terms give you no other right.
Third-party services
The app links to Google Maps, Instagram, and the Miles Coffee website. When you open a link, you leave the app. The third-party service then applies its own terms and policies. We are not responsible for the content or the operation of these services.
Availability and changes to the Service
We work to keep the Service available and correct. We cannot promise that it is always available, free of errors, or free of interruptions. Maintenance, network problems, or events outside our control can stop it for a time.
We can add, change, or remove features of the Service. Product and event information in the app can change. The Miles Coffee website and our store show the current product information.
The Service is free of charge.
Liability
Nothing in these Terms limits your rights as a consumer under Turkish law, including Law No. 6502 on the Protection of Consumers. Nothing in these Terms limits our liability for intent or gross negligence, or any other liability that the law does not let us limit.
Within these limits, we are not responsible for loss that comes from these causes:
- Your breach of these Terms
- The loss or sharing of your password or your member QR code
- Events outside our reasonable control
- Third-party services that the app links to
Changes to these Terms
Each version of these Terms shows its version number and effective date. This is version 1.1. It is effective from 9 October 2026.
If we make a material change, we announce it in the app before the change takes effect. If you continue to use the Service after that date, the new version applies to you. If you do not accept the new version, stop using the Service and delete your account.
The Turkish version of these Terms is at https://miles.coffee/legal/terms. The English version is at https://miles.coffee/legal/terms?lang=en.
Governing law and disputes
Turkish law governs these Terms.
If you are a consumer, you can apply to the consumer arbitration committee or the consumer court of your place of residence or of the place of the transaction. The Ministry of Trade sets the monetary limits for these applications each year.
For other disputes, the courts and enforcement offices of Kocaeli have jurisdiction.
These Terms are available in Turkish and English. If the two versions differ, the Turkish version applies.
Contact us
For questions about these Terms or the Service, contact us:
- Cafe and customer contact: [email protected]
- Personal data and account questions: [email protected]
- Registered address: İstasyon Mah. Çilem Sk. Kartepe Sanayi Sitesi K Blok No:1 K/147 Kartepe/Kocaeli, Türkiye
- Cafe address: Alikahya Fatih Mah. Horasan Cad. No:30 İzmit/Kocaeli, Türkiye